When managing partner Rudo Furusa first saw CaseFlow, her firm was running 12 attorneys on a patchwork of Excel spreadsheets, WhatsApp groups, and paper diaries. Within 12 months of switching, the firm had recovered nearly a fifth of its annual revenue that was simply being lost to poor time-tracking.
The problem was invisible. Furusa Chambers had no issue winning cases — their litigation win rate was consistently above 70%. The problem was that roughly 23% of all billable hours were never being captured. Attorneys would finish a court hearing, get into their car, and by the time they reached the office the exact minutes spent on post-hearing calls, document reviews in the foyer, and travel strategy discussions had dissolved into the day.
"We thought we were billing accurately. CaseFlow showed us we were losing roughly $7,000 every single month — not to bad clients, but to our own poor record-keeping. That was $84,000 a year, just gone."
RF
Rudo Furusa
Managing Partner, Furusa Chambers · Harare
The turning point was CaseFlow's live time tracker. The persistent float bar — visible on every screen, always one click from a running timer — meant attorneys started capturing those in-between minutes. A 12-minute post-hearing phone call. A 25-minute document review in reception. A 40-minute strategy call on the drive back from Harare Magistrates Court. Within the first month, average captured hours per attorney rose from 6.2 to 8.1 per day.
Beyond billing, the firm's LSZ CPD compliance had previously been managed by a single spreadsheet that was always slightly wrong. CaseFlow's compliance hub now auto-flags when an attorney's hours drop below the annual LSZ minimum — six weeks before renewal, not six days. Three attorneys who were previously at risk of certificate lapse are now fully current, a risk that could have cost the firm client relationships and reputational damage.
The impact on the firm's EcoCash receivables was equally dramatic. Before CaseFlow, clients received paper invoices or emailed PDFs and were expected to make EFT payments. Average collection time was 47 days. After CaseFlow began sending WhatsApp payment links tied directly to EcoCash, average collection time dropped to 11 days — a change that freed up working capital the firm immediately used to hire its 12th attorney.
One year on, Furusa Chambers has no intention of going back. The firm now tracks 100% of billable time digitally, has zero overdue LSZ compliance items, collects invoices 36 days faster than before, and has used the recovered revenue to expand. Managing Partner Rudo Furusa describes CaseFlow not as software, but as "the silent member of our management team."